Shop with Confidence at MidasArc Corp

At MidasArc Corp, we are dedicated to ensuring that every purchase you make at midasarc.shop is a delightful experience. Our extensive range of high-quality, creatively designed apparel for men, women, and children is crafted to bring style and comfort to your wardrobe. We understand, however, that sometimes a product may not meet your expectations or fit as anticipated. That’s why we’ve developed a clear, fair, and customer-friendly Refund and Return Policy to give you peace of mind when shopping with us.

Our goal is to make the return and refund process as seamless and hassle-free as possible, reflecting our commitment to exceptional customer service. Whether you’re returning a sleek blazer from our men’s collection, an elegant dress from our women’s line, or a playful outfit from our kids’ collection, we’re here to ensure your experience is straightforward and satisfactory. Backed by our secure payment partner, Stripe, we offer quick and reliable refunds to keep your trust in MidasArc Corp unwavering.

Our Commitment to Your Satisfaction

At MidasArc Corp, customer satisfaction is at the heart of everything we do. We stand behind the quality, design, and craftsmanship of our products, and we want you to feel confident in every purchase. If for any reason you’re not completely satisfied with your order, our refund and return policy is designed to make things right. Below, we outline the details of our policy, including eligibility, procedures, and timelines, to ensure transparency and clarity.

Return Policy

We offer a 30-day return window for most items purchased from midasarc.shop, allowing you ample time to decide if your purchase is perfect for you. Our return policy is designed to be flexible and accommodating, ensuring that you can shop with confidence.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Purchased Within 30 Days: The item must have been purchased within 30 days of initiating the return request. The 30-day period begins on the date your order is delivered.

  • Unused and in Original Condition: The item must be unused, unworn, unwashed, and in the same condition as when you received it, with all original tags, labels, and packaging intact.

  • Purchased from MidasArc Corp: Only items purchased directly from midasarc.shop are eligible for return under this policy. Items purchased from third-party retailers or resellers are subject to their respective return policies.

  • Non-Final Sale Items: Some items, such as clearance or final sale products, may not be eligible for return. These exceptions will be clearly marked on the product page at the time of purchase.

If you’re unsure whether your item qualifies for a return, please contact our customer support team at admin@midasarc.com or +84 123 456 789 for assistance.

Items Not Eligible for Return

For hygiene and safety reasons, certain items are non-returnable unless they arrive damaged or defective. These include:

  • Underwear, swimwear, and other intimate apparel

  • Personalized or customized items

  • Gift cards or digital products

  • Items marked as “Final Sale” at the time of purchase

If you receive a damaged or defective item, please reach out to us immediately, and we’ll work to resolve the issue promptly.

How to Initiate a Return

Returning an item to MidasArc Corp is simple and straightforward. Follow these steps to start the process:

  1. Contact Our Support Team: Reach out to us at admin@midasarc.com or call +84 123 456 789 within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive a Return Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) number if your item is eligible. This number must be included with your return package.

  3. Package Your Item: Securely pack the item in its original packaging, including all tags, labels, and accessories. Include a copy of your order confirmation and the RMA number.

  4. Ship the Item: Use the return shipping label provided by our team (if applicable) or ship the item to:
    MidasArc Corp
    30 N Gould St Ste N
    Sheridan, WY 82801
    Please note that customers are responsible for return shipping costs unless the item is damaged, defective, or incorrectly shipped.

  5. Track Your Return: Once your return is shipped, keep a record of the tracking number for reference. We recommend using a trackable shipping method to ensure your package reaches us safely.

Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your return. Approved returns will be processed for a refund or exchange, as per your preference.

Refund Policy

We strive to process refunds quickly and efficiently, ensuring that you receive your funds promptly. Here’s what you need to know about our refund process:

Refund Eligibility

  • Refunds are issued for eligible returns that meet the conditions outlined above.

  • Refunds will be processed in the original form of payment (e.g., credit/debit card, Apple Pay, Google Pay) via our secure payment partner, Stripe.

  • If you received a damaged, defective, or incorrect item, we’ll cover the cost of return shipping and issue a full refund or replacement, as per your preference.

Refund Timeline

  • Processing Time: Once we receive your return and confirm its eligibility, we’ll process your refund within 5-7 business days.

  • Payment Processing: Depending on your payment method and financial institution, refunds may take an additional 3-10 business days to appear in your account. For example:

    • Credit/Debit Cards: Refunds typically appear within 5-10 business days.

    • Apple Pay/Google Pay: Refunds are processed within 3-7 business days, depending on the provider.

  • You’ll receive an email confirmation once your refund has been processed.

Refund Amount

  • Refunds will include the full purchase price of the item, excluding any shipping fees (unless the return is due to our error).

  • If you used a discount code or promotion, the refund will reflect the discounted amount paid.

Exchanges

If you’d prefer to exchange an item for a different size, color, or style, please indicate this when initiating your return. Exchanges are subject to availability, and our team will guide you through the process. Note that customers are responsible for shipping costs for exchanges unless the original item was damaged or incorrect.

Shipping Costs for Returns

  • Customer Responsibility: Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrectly shipped.

  • Our Error: If you receive a damaged, defective, or incorrect item, we’ll provide a prepaid return shipping label and cover all associated costs.

  • International Returns: For international customers, return shipping costs may vary depending on your location. Contact our support team for guidance on international returns.

Damaged, Defective, or Incorrect Items

We take great care to ensure that every item shipped from MidasArc Corp meets our high standards of quality. However, if you receive an item that is damaged, defective, or not what you ordered, please follow these steps:

  1. Contact Us Immediately: Reach out to admin@midasarc.com or +84 123 456 789 within 7 days of receiving your order. Include your order number, a description of the issue, and photos of the item (if applicable).

  2. Receive Instructions: Our team will provide a prepaid return shipping label and guide you through the return process.

  3. Choose Your Resolution: We’ll offer a full refund or a replacement item, depending on your preference and availability.

We strive to resolve these issues promptly to ensure your satisfaction.

International Returns

For our customers outside the United States, we offer the same 30-day return window and commitment to satisfaction. However, please note:

  • International customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

  • Customs duties and taxes are non-refundable, as these are determined by your local authorities.

  • We recommend using a trackable shipping method for international returns to ensure your package reaches us.

If you have questions about international returns, our team is here to assist you with region-specific guidance.

Why Choose MidasArc Corp?

Our refund and return policy is designed with you in mind, reflecting our dedication to quality, transparency, and customer satisfaction. When you shop at MidasArc Corp, you can expect:

  • Hassle-Free Process: Our straightforward return process makes it easy to return or exchange items.

  • Fast Refunds: Powered by Stripe, our refunds are processed quickly and securely.

  • Customer Support: Our team is available via email (admin@midasarc.com) or phone (+84 123 456 789) to guide you through the process.

  • Global Accessibility: We serve customers worldwide, ensuring that our policies are flexible and accommodating for all.

Contact Us for Assistance

If you have any questions about our refund and return policy or need help with a return, our customer support team is here to assist. Reach out to us at:

  • Email: admin@midasarc.com

  • Phone: +84 123 456 789

  • Address:
    MidasArc Corp
    30 N Gould St Ste N
    Sheridan, WY 82801

You can also visit our FAQ page for additional information or submit an inquiry through our website at midasarc.shop.

Thank you for choosing MidasArc Corp. We’re committed to making your shopping experience exceptional, from the moment you browse our collections to the resolution of any concerns. Shop with confidence, and let us help you shine with every purchase!

MidasArc Corp
30 N Gould St Ste N
Sheridan, WY 82801
Email: admin@midasarc.com
Phone: +84 123 456 789
Website: midasarc.shop